Terms and Conditions

Ignition Rentals – Terms & Conditions

1. Rental Eligibility & Driver Requirements

To rent a vehicle from Ignition Rentals, the renter and all authorized drivers must meet the applicable rental requirements.

The minimum age to rent is 19 years.
Drivers 19 to 24 years of age are subject to a Young Driver Fee of $20 per day.
All drivers must present a valid driver’s licence that authorizes them to operate the rented vehicle.
The driver’s licence must remain valid throughout the rental period.
The renter must present a valid credit card in their own name and meet Ignition Rentals’ applicable payment and security-deposit requirements.
Additional government-issued identification may be requested where reasonably required to verify the renter’s identity.
International renters must present a valid driver’s licence issued by their home jurisdiction and a valid passport. An International Driving Permit (IDP) may also be required where appropriate.
Every additional driver must meet the applicable age and driver’s-licence requirements and must be authorized under the Rental Agreement before operating the vehicle.
Certain vehicle classes may have additional age, licence or eligibility requirements.
Ignition Rentals reserves the right to decline a rental where the renter or driver does not meet the applicable age, identification, driver’s-licence, payment or rental requirements.

Meeting these requirements helps ensure that every authorized driver is properly identified and legally eligible to operate the rental vehicle.

2. Reservations & Vehicle Availability

Reservations are accepted based on the vehicle class or category selected, pickup location, rental dates and vehicle availability.
Vehicles displayed on the Ignition Rentals website are examples of vehicles that may be available within a particular class.
Unless specifically confirmed by Ignition Rentals, a particular make, model, model year, trim, colour or feature is not guaranteed.
Ignition Rentals will make reasonable efforts to provide the vehicle class reserved.
If the reserved vehicle class is unavailable, Ignition Rentals may offer a suitable alternative vehicle, subject to availability.
Vehicle availability may vary depending on location, rental dates, season and demand.
Special requests, including specific vehicle features, seating requirements or other preferences, are subject to availability and are not guaranteed unless specifically confirmed.
Changes to pickup or return dates, times, locations, rental duration or vehicle class are subject to availability and may result in a change to the rental rate or applicable charges.
A confirmed reservation does not remove the renter’s responsibility to meet the applicable age, identification, driver’s-licence, payment and security-deposit requirements at pickup.
Ignition Rentals reserves the right to decline or cancel a rental where the applicable rental requirements are not met or where the rental cannot reasonably be fulfilled.

Reservations are therefore made primarily by vehicle category, while the actual vehicle provided will depend on the fleet available at the time of pickup.

3. Payment, Credit Card & Security Deposit

A valid major credit card in the renter’s name is required at the time of vehicle pickup.
The credit card must have sufficient available credit to cover the estimated rental charges plus the required security deposit or authorization hold.
Ignition Rentals’ standard security deposit is up to $300, unless a different amount is required based on the vehicle, rental type, rental duration or other applicable circumstances.
The security deposit is generally processed as an authorization hold and is not necessarily a completed charge.
An authorization hold may temporarily reduce the available credit on the renter’s card.
Additional authorization may be required if the rental is extended or if the estimated rental charges increase.
At the completion of the rental, Ignition Rentals will process the applicable final charges and release any remaining authorization hold.
The time required for released funds to become available is determined by the renter’s financial institution and may vary.
Debit cards, prepaid cards and gift cards are not accepted to qualify for or secure a rental.
The renter remains responsible for all amounts properly chargeable under the Rental Agreement.
Approved corporate or direct-bill accounts may be subject to separate payment arrangements.

Authorization holds and final rental charges are separate transactions, and the final amount will reflect the applicable charges associated with the completed rental.

4. Rates, Taxes, VLF & Other Charges

Rental rates are based on the vehicle class, rental location, rental dates, rental duration and applicable rate plan.
Rates may vary depending on location, availability, season, demand and booking channel.
The rate provided at the time of booking applies to the reservation as originally booked.
Changes to rental dates, times, location, vehicle class, duration or other reservation details may result in a different rental rate.
Applicable GST, PST or other taxes will be added where required by law.
A Vehicle Licensing Fee (VLF) or other disclosed vehicle-related fee may apply.
Additional charges may apply where applicable, including additional-driver charges, young-driver charges, fuel, excess kilometres, extensions, late returns, cleaning, damage, tolls, traffic or parking violations, one-way rentals and optional products or services.
Any optional product or service selected by the renter will be charged at the applicable rate disclosed at the time of booking or rental.
Unless otherwise stated, quoted rates do not include applicable taxes, optional products or other applicable fees.
The renter is responsible for all charges properly incurred under the Rental Agreement.

The final rental amount may therefore differ from the base rental rate where taxes, optional services or other applicable charges form part of the rental.

5. Additional Drivers

Only the renter and drivers authorized under the Rental Agreement may operate the rental vehicle.
Each additional driver must meet Ignition Rentals’ applicable age, driver’s-licence and eligibility requirements.
Additional drivers must be added to and authorized under the Rental Agreement before operating the vehicle.
An Additional Driver Fee of $11 per day, up to a maximum of $150 per rental, per additional driver, applies unless otherwise stated.
The renter’s spouse or common-law partner may drive the vehicle at no additional-driver charge, provided they meet Ignition Rentals’ applicable age and driver’s-licence requirements and are authorized under the Rental Agreement.
The renter remains responsible for ensuring that all authorized drivers comply with the Rental Agreement and these Terms & Conditions.
Allowing an unauthorized person to operate the vehicle may constitute a violation of the Rental Agreement and may affect applicable protections, including LDW.

Being listed and authorized under the Rental Agreement ensures that all permitted drivers are properly connected to the rental.

6. Loss Damage Waiver (LDW) & Insurance

Loss Damage Waiver (LDW) is optional and is not insurance.
If accepted and shown on the Rental Agreement, LDW may reduce the renter’s financial responsibility for covered loss of or damage to the rental vehicle.
LDW remains subject to the selected protection level, applicable renter responsibility or deductible, exclusions and the terms of the Rental Agreement.
The applicable LDW rate and renter responsibility or deductible will be disclosed at the time of rental and may vary by vehicle type, rental location or selected protection level.
LDW may not apply where the vehicle is used in violation of the Rental Agreement, including use by an unauthorized or unlicensed driver, impaired driving, unlawful use or other prohibited use.
Renters who decline LDW remain financially responsible for loss of or damage to the rental vehicle to the extent provided by the Rental Agreement and applicable law.
A renter may have rental-vehicle damage protection through a personal automobile insurance policy or eligible credit card.
Renters are responsible for confirming the scope, limits, deductibles and conditions of any personal or credit-card coverage directly with their insurer or credit-card provider.
Automobile liability coverage and the priority in which available insurance policies respond are governed by applicable provincial law and the terms of the applicable insurance policies.
Nothing in these Terms & Conditions increases, reduces or otherwise changes coverage available under an automobile insurance policy.

Customers should therefore understand the difference between Ignition Rentals’ optional LDW and any insurance protection they may already have independently.

7. Vehicle Condition & Damage Responsibility

The vehicle’s condition will be documented at the beginning of the rental.
The renter should review the vehicle and ensure that any existing damage is identified before leaving the rental location.
The renter accepts the vehicle in the condition documented at pickup and is responsible for returning it in substantially the same condition.
The vehicle will be inspected upon return to identify any new damage or change in condition.
Except to the extent reduced by an accepted Loss Damage Waiver (LDW) or otherwise limited by applicable law, the renter is responsible for loss of or damage to the vehicle occurring during the rental period.
The renter is also responsible for other amounts properly chargeable under the Rental Agreement.
Any accident, theft, vandalism or damage involving the vehicle must be reported to Ignition Rentals promptly.
Ignition Rentals may document, assess and recover applicable loss or damage charges in accordance with the Rental Agreement and applicable law.

The pickup and return condition records are used to distinguish existing vehicle condition from changes occurring during the rental.

8. Fuel & Kilometres

The vehicle must be returned with the same fuel level as at the start of the rental, unless a prepaid fuel option has been purchased.
If the vehicle is returned with less fuel than required, the renter will be charged for the missing fuel at the applicable refuelling rate.
If a prepaid fuel option is purchased, no refund will be provided for unused fuel remaining in the vehicle at return.
The vehicle’s odometer reading will be recorded at pickup and return.
Some rentals may include unlimited kilometres, while others may include a specified kilometre allowance.
Where a kilometre limit applies, any distance driven above the included allowance will be charged at the applicable excess-kilometre rate.
Fuel and kilometre charges will be calculated according to the applicable Rental Agreement and rate plan.

The renter should therefore review the fuel level and kilometre allowance associated with their specific rental before leaving the rental location.

9. Extensions & Late Returns

Any extension of the rental period must be approved by Ignition Rentals before the scheduled return time.
Extension requests are subject to vehicle availability.
An approved extension may result in additional rental charges or a change in the applicable rental rate.
The renter must not keep the vehicle beyond the agreed return date and time without authorization from Ignition Rentals.
If a vehicle is returned late without an approved extension, additional rental charges and applicable late-return fees may apply.
The renter remains responsible for the vehicle and all applicable charges until the vehicle is returned to and accepted by Ignition Rentals.
Additional payment authorization may be required when a rental is extended.

Customers who need additional rental time should therefore contact Ignition Rentals before the original return time so the rental can be properly updated.

10. After-Hours Returns

After-hours vehicle pickup is not available unless specifically arranged and approved by Ignition Rentals.
After-hours returns may be available at selected locations.
When returning a vehicle after hours, the renter must park the vehicle in the designated return area and place the keys in the approved key-drop location, where available.
The renter remains responsible for the vehicle, including its condition, fuel level and any loss or damage, until Ignition Rentals takes possession of and checks the vehicle.
Any additional charges identified during the return inspection, including fuel, damage, excess kilometres, cleaning or other applicable charges, may be added to the final rental charges.
After-hours return procedures may vary by location.
Customers should confirm the applicable return instructions before leaving the vehicle.

Dropping the keys into a return box does not itself complete the vehicle inspection or remove the renter’s responsibility before Ignition Rentals checks the returned vehicle.

11. Authorized & Prohibited Use

Only the renter and drivers authorized under the Rental Agreement may operate the rental vehicle.

The vehicle must not be used:

By an unauthorized or unlicensed driver.
While the driver is impaired by alcohol, drugs or another substance that makes driving unlawful or unsafe.
For any illegal purpose or criminal activity.
For racing, speed testing, competitions or similar activities.
For towing or pushing another vehicle, trailer or object unless specifically authorized by Ignition Rentals.
Off-road or on roads that are not reasonably suitable for normal vehicle travel.
In a reckless, negligent or intentionally damaging manner.
While overloaded beyond the vehicle’s permitted passenger or cargo capacity.
To carry passengers or property for compensation unless specifically authorized by Ignition Rentals.
To transport hazardous or prohibited materials.
In any manner involving unauthorized tampering with, modification of or removal of equipment or components from the vehicle.

The renter is responsible for ensuring that every authorized driver complies with these requirements.

A prohibited use may constitute a breach of the Rental Agreement and may affect the availability of LDW or other applicable protections, subject to the Rental Agreement and applicable law.

These restrictions apply throughout the rental period and are intended to ensure that the vehicle is used only for its authorized and intended purpose.

12. Travel Outside the Province / Canada

Rental vehicles may be driven within Canada, subject to any vehicle-specific or rental-specific restrictions.
Rental vehicles may be driven into the United States.
The renter is responsible for carrying all documents required for cross-border travel, including the Rental Agreement and any other documentation required by applicable authorities.
Certain vehicle classes, specialty vehicles or rental types may have additional geographic restrictions.
Ignition Rentals vehicles are not permitted to be driven into Mexico.
The renter is responsible for any tolls, permits, fees, fines or other charges incurred while travelling outside the rental province.
Unauthorized travel outside an applicable geographic restriction may constitute a breach of the Rental Agreement and may affect applicable protections, including LDW.

Customers planning longer-distance or cross-border travel should therefore ensure that their particular rental does not contain a vehicle-specific geographic restriction.

13. Accidents, Theft & Damage Reporting

Any accident, theft, vandalism, loss or damage involving the rental vehicle must be reported to Ignition Rentals as soon as possible.
The renter must provide all reasonably requested information and documentation relating to the incident.
Where required by law, or where requested by Ignition Rentals, the renter must also report the incident to the police or other appropriate authorities.
The renter should obtain relevant information from any other driver or third party involved, including contact, vehicle and insurance information where available.
Photos of the vehicles, damage and accident scene should be taken where it is safe and practical to do so.
The renter must not admit liability, agree to a settlement or authorize repairs to the rental vehicle without Ignition Rentals’ authorization.
The renter must cooperate with Ignition Rentals and any applicable insurer in the investigation and handling of the incident.
Failure to promptly report an incident or provide required information may affect applicable protections, including LDW, subject to the Rental Agreement and applicable law.

Providing complete information helps Ignition Rentals properly document and handle any incident connected with the rental.

14. Traffic Violations, Parking, Tolls & Impound

The renter is responsible for all traffic violations, photo-enforcement charges, parking violations, tolls, towing and impound charges incurred during the rental period.
The renter is also responsible for any related penalties, processing costs or applicable administrative fees permitted by law.
If Ignition Rentals receives a notice, fine, toll or other charge relating to the rental period, the applicable amount may be charged to the renter’s payment method in accordance with the Rental Agreement.
Ignition Rentals may provide renter or rental information to the appropriate government authority, toll operator, parking authority or other authorized entity where reasonably required to process or address such charges.
The renter remains responsible for applicable violations or charges received after the rental has ended if they relate to the period during which the vehicle was in the renter’s possession.

The timing of a notice or invoice does not change the renter’s responsibility where the underlying violation or charge occurred during the rental.

15. Smoking, Pets & Cleaning

Smoking and vaping are not permitted in Ignition Rentals vehicles.
If smoking or vaping occurs in the vehicle, the renter may be responsible for applicable cleaning, deodorizing or restoration charges.
Pets are permitted, provided the vehicle is returned in a clean condition and free from excessive pet hair, stains, odours or damage.
Additional cleaning charges may apply where a vehicle requires cleaning beyond normal use.
The renter is responsible for any damage caused by pets during the rental period.
Service animals are permitted in accordance with applicable law and are not subject to pet-related restrictions that would interfere with their use.
Excessive dirt, stains, garbage, odours, spills or other conditions requiring additional cleaning may result in applicable cleaning charges.

Customers are therefore expected to return the interior of the vehicle in a condition reasonably consistent with how it was provided at pickup.

16. Cancellations / No-Shows / Changes

Customers should cancel or modify their reservation as soon as possible if their travel plans change.
Changes to pickup or return dates, times, locations, rental duration or vehicle class are subject to availability.
Changes to a reservation may result in a change to the rental rate.
Cancellation or no-show charges may apply to certain reservations, promotional rates, specialty vehicles or prepaid bookings.
Any applicable cancellation terms will be disclosed at the time of booking.
A no-show occurs when a customer does not pick up the vehicle as scheduled and has not cancelled the reservation.
Ignition Rentals may release the reserved vehicle if the customer does not arrive within a reasonable period after the scheduled pickup time and has not contacted Ignition Rentals.
Reservations made through a third-party booking provider may be subject to that provider’s cancellation and modification policies.

Customers should review the terms attached to their specific reservation, particularly where a prepaid, promotional or specialty booking is involved.

17. Lost & Found

Renters are responsible for removing all personal belongings from the vehicle before returning it.
Ignition Rentals is not responsible for personal property lost, forgotten, stolen or left in a rental vehicle, except as required by applicable law.
If an item is found in a returned vehicle, Ignition Rentals will make reasonable efforts to identify and contact the renter where possible.
Found items may be held for up to 30 days, after which they may be disposed of or otherwise handled in accordance with applicable requirements.
Customers looking for a lost item should contact the Ignition Rentals location where the vehicle was returned.
Any costs associated with returning or shipping a found item to the customer may be the customer’s responsibility.

Customers should check the passenger compartment, cargo area and storage compartments before completing their return.

18. Payment Authorization

By providing a payment method, the renter authorizes Ignition Rentals to obtain authorization holds and process charges for amounts due under the Rental Agreement.
This may include rental charges, extensions, fuel, excess kilometres, damage, cleaning, late-return charges, tolls, parking or traffic violations, applicable fees, taxes and other properly chargeable amounts.
Additional authorization holds may be obtained during the rental if the rental is extended or the estimated charges increase.
Certain charges may be processed after the vehicle has been returned if they are identified or received later.
Such later charges may include damage, tolls, parking or traffic violations and other applicable charges relating to the rental period.
All payment authorizations and charges will be processed in accordance with the Rental Agreement and applicable law.

This authorization applies only to amounts properly connected with the rental and chargeable under the Rental Agreement.

19. Privacy

Ignition Rentals may collect, use and disclose personal information for reasonable purposes connected with the rental.
These purposes may include identity verification, payment processing, reservations, vehicle operation, damage or incident handling, customer service, fraud prevention and legal or regulatory requirements.
Personal information may include identification details, driver’s licence information, contact information, payment information, rental history and information relating to the use or condition of the rental vehicle.
Ignition Rentals will handle personal information in accordance with applicable privacy laws.
Personal information may be shared with insurers, payment processors, service providers, government authorities or other authorized parties where reasonably necessary for the rental or where required by law.
Ignition Rentals will take reasonable measures to protect personal information from unauthorized access, use or disclosure.
Additional information about how personal information is collected, used, retained and protected will be available in Ignition Rentals’ Privacy Policy.

Personal information collected in connection with a rental will therefore be handled for purposes reasonably connected to providing and administering the rental service.

20. Applicable Law & Consumer Rights

These Terms & Conditions and the Rental Agreement are governed by the applicable laws of the province or territory in which the rental occurs.
The renter and Ignition Rentals remain subject to any applicable consumer protection, insurance, privacy, traffic and other laws relevant to the rental.
Nothing in these Terms & Conditions or the Rental Agreement limits or excludes any consumer right or legal protection that cannot lawfully be waived.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms & Conditions are intended to operate together with, and remain subject to, the legal requirements applicable where the rental takes place.

21. Rental Agreement Takes Priority

These website Terms & Conditions provide general information about Ignition Rentals’ rental policies and requirements.
Every rental is subject to the Rental Agreement entered into at the time of rental.
If there is any conflict or inconsistency between these website Terms & Conditions and the signed Rental Agreement, the Rental Agreement will govern, subject to applicable law.
Additional terms may apply to certain vehicle types, rental programs, corporate accounts, promotional rates or specialty rentals and will be disclosed where applicable.

Customers should therefore refer to their individual Rental Agreement for the specific terms, rates, dates, vehicle and conditions applicable to their rental.

22. Contact Us

If customers have questions about a reservation, rental, vehicle, charges or these Terms & Conditions, they can contact Ignition Rentals.

Ignition Rentals
Website: www.ignitionrentals.com
Email: inquiries@ignitionrentals.com

For questions relating to an active rental, customers should contact the Ignition Rentals location where the vehicle was rented.

For urgent matters involving an accident, theft, damage or an active rental vehicle, customers should contact Ignition Rentals as soon as possible using the contact information provided with their Rental Agreement.